Wow Jon, thanks for sharing this anecdote - I wish I was in the room to experience that too. It would be great to hear any further memories you have of these benefits.

Thanks for your kind words about my writing too.

To an extent, and to be critical about Cybernetics, it's value to UX is huge (and many other fields), but it needs some additional shaping to make accessible to more people...Many of the primers and entry texts are mathematical labyrinths, and therefore require some translation into more practical applications.